Customer Service Co-Ordinator

  • Exeter
  • Permanent
FM and Building Maintenance
Customer Service Co-Ordinator
£22000 - £24000 per annum + Package
Job ref: JC8318_1650531841

Girling Jones have a great opportunity for a Customer Service Coordinator to join a team within an office in Exeter.

We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.

More about the Customer Service Coordinator role…

  • To address and respond to Customer issues in a prompt and organised way.
  • To deliver an excellent customer service, understanding and empathy to our customers
  • To liaise with internal departments and form excellent working relationships as part of the larger team.
  • To communicate effectively and regularly with colleagues and management
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with the office manager to ensure our KPI’s are in line with company guidelines
  • Learn and at all times adhere to the company Health and Safety requirements.


  • Behave in line with our company values – Integrity, Caring and Quality
  • Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Touch Typing
  • A calm and cheery personality
  • Patience and calmness under pressure
  • A sense of humour
  • Good planning and organisations skills
  • Problem solving and decision-making skills
  • A polite, tactful and assertive attitude
  • Excellent communications skills
  • Good team working skills

Desirable –

  • 5 GCSE’s or equivalent including Maths & English
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar

Benefits for you

  • Competitive basic salary and annual bonus
  • 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
  • Private Healthcare
  • Company contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Sharesave scheme
  • Cycle to work scheme – up to £3000
  • Support with a professional membership
  • Denplan, GymFlex and many more…

If you are interested please click apply now

Girling Jones Ltd is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JC8318_1650531841
Salary From: £22000
Salary To: £24000
Job Industries: FM and Building Maintenance
Job Locations: Exeter
Job Types: Permanent
Job Skills: Customer Service Co-Ordinator

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