Technical Support Officer

Girling Jones are working for a large maintenance provided who are based in Cornwall, they are looking for a Technical Support officer to join the team on a temp to permanent basis based in Bodmin, you Be the direct day to day contact for subcontractor’s queries and issues – assisting in resolving these queries in a timely manner

The role will be working a 40-hour week,

Day to day duties of a “Technical Support Officer”

• To liaise with sub-contractors as necessary to ensure works are completed within the deadline advised. Chase if out of target
• Be the direct day to day contact for subcontractors’ queries and issues – assist in resolving these queries in a timely manner
• Respond to emails from contractors or tenants chasing up contractor works
• Assist with the management of subcontractors on the Total Mobile system – approve variations/substitutions
• Raise purchase orders on systems from operative phone calls and emails
• Assist with procuring more subcontractors onto the DPS system
• Maintain accurate records through the Housing Management System
• Maintain effective records of all DPS procurement and exemptions, in line with company Contract Procurement Regulations
• Involvement in achieving, promoting, and developing good customer services and operational targets that achieve and exceed business objectives
• Promote customer satisfaction and take forward recommendations
• To carry out responsibilities contained within the Company’s Health & Safety Policy

What you’ll need to succeed:

• Experience in a similar role
• Good telephone manner

What you’ll get in return:

• £20,700 per anum or £10.17 per hour paid PAYE
• Temp to permanent opportunity
• Mon – Fri 8-4pm

Girling Jones Ltd is acting as an Employment Business in relation to this vacancy.