Job ref: 611846
Delivery Manager
Location: Aldershot, GU11 2AA
Salary: Up to £45,000
Hours of work: Monday-Friday 8am-5pm (1 in 6 out of hours escalation on rota)
This is an exciting opportunity for a motivated and ambitious Delivery Manager to successfully deliver the day-to-day repair service, ensuring performance and budget targets are monitored and met using an internal self-delivery team and external specialist contractors, taking responsibility for performance management across both teams.
- This role will see you manage reactive and void maintenance across approximately 13 armed forces accommodations in Aldershot
- Overseeing external contractors and a team of Void Supervisors and developing an effective project management approach to support business improvement plans and proactively identify new opportunities for efficiencies in service delivery.
- You will also be responsible for the service’s profit and loss, managing budgets ensuring monthly spend, trend analysis and exception reporting are completed and put in place any necessary actions to address over/under spend.
- In addition to this, you will compile statistical data, including KPIs, analyse results, identify trends and implement appropriate actions.
- Another important aspect of this role will be to facilitate and attend drop in clinics with Service Families to discuss their issues and requirements.
- Handle complaints effectively and ensure there is effective communication between the service and the families with regards to progress of works, solutions and outcomes.
What You Need To Do The Job:
- First and foremost you will be an experienced housing maintenance manager, ideally from a social housing background, with excellent communication and customer service skills.
- It would be advantageous if you have a trades background but this is not essential, as long as you have relevant working experience within a similar role.
- You should hold SMSTS and a health and safety qualification and be an experienced people manager with the ability to lead by example, foster a supportive and collaborative working environment and be proficient in the use of Microsoft Office packages.
You must hold a full UK driving licence and be able to pass SC Clearance to be considered for this position.
What We Offer
- 25 days annual leave
- 6% employer matched pension contribution
- Single private medical cover
- Life assurance at 2 x base salary