Service Delivery Manager
Location: Gloucester
Salary: £37,000-£42,000
We have a unique and exciting opportunity for a Service Delivery Manager to join our direct delivery team Ashchurch, near Tewkesbury.
Working alongside our Built Estate Manager (BEM) and Works Supervisor, you’ll manage day-to-day operations across the site. You’ll be kept busy and need to be able to handle a varied workload. Emergencies are par for the course in facilities management, so we’re looking for someone who is flexible, adaptable and will remain calm under pressure.
What else are we looking for? Personality and team fit are just as important as qualifications and experience. If you’re down to earth, with a sense of humour that will definitely put you in good stead, as will the ability to anticipate problems before they arise.
There are opportunities to learn and progress and the more willing you are, the more we’ll give you. In addition to on-the-job training, each member of the team has a customized training plan to help ensure there’s continuous improvement.
This is a pivotal role in the team, and you’ll be assisting in the delivery of our contractual deliverables, ensuring the client is supported effectively.
Role Responsibilities:
- Manage day-to-day maintenance operations across the site, overseeing the delivery of reactive, PPM and remedial works, whilst ensuring the effective, compliant, and timely delivery of our KPIs.
- Review daily reports and monitor job progress, highlighting to BEM, if milestones and targets are at risk.
- Manage sub-contractors who carry out the installation and maintenance to our assets.
- Scope and manage additional works i.e., remedials, obtain quotes from contractors, raise POs, order parts, hire equipment, etc. as required.
- Ensure all H&S documentation i.e., RAMS, SOKHs, Work Permits, AP requests, etc. are present prior to work.
- Maintain both electronic and hard copy files inc. inspection reports, certificates, etc. and update CAFM system accordingly.
- Carry out monthly assurance inspections on assets, repairs and grounds.
- Provide technical advice and support to BEM, DIO and customer.
- Carry out the duties of the Asbestos Responsible Person and Legionella Responsible Person.
- Participate in back up on call manager rota (telephone based), approx.1:4 weeks (additional compensation is given).
- Support BEM in investigating and resolving any complaints in a timely manner.
- Work with Billable Works Managers as required to deliver works
What You Need To Do The Job:
- C&G (Level 3 minimum) qualification in an electrical/mechanical discipline (or equivalent experience), or significant hard FM service management experience.
- IOSH Managing Safely and/or NEBOSH General Certificate
- Understanding of JSP 375 (Safe Systems of Work)
- Working knowledge of a CAFM system
- Ability to pass SC Clearance
- Driving licence
What We Offer:
- 6% employer matched pension contribution
- Single private medical cover
- Life assurance 2 x base salary